For many of our neighbors, United Way 211 is a lifeline.
Hi, I was just wondering if there was any type of rental assistance or utility assistance?
Requests for help come in every day, at any hour of the day. Over the course of a year, the helpline fields more than 50,000 pleas for assistance from people in seven counties in Southwest Ohio and four in Northern Kentucky.
I’m actually calling to find my mom some help. I’m actually homeless right now, too.
Our 211 resource navigators listen, ask questions, assess needs and connect people to a wide range of community resources, including mortgage, rent and utility bill assistance; employment services; transportation needs; home repairs; and more.
I was calling about your Revive and Thrive program . . .
United Way 211 also serves as United Way’s eyes and ears in the community. It provides real-time information about the challenges people face, as well as gaps in what is available to the community.
I’m having trouble paying my energy bill.
“We use the information we collect to help inform larger strategy around what United Way can do, but also how we can convene others across the community to fill unmet needs,” said Amy Story, United Way’s Director of Community Connections.
I just got an eviction notice today.
Resource navigators have access to a database that is constantly being updated. It comprises approximately 1,200 agencies and organizations that provide more than 6,500 services for community members. Anyone can search the database online at uwgc211.org.
“211 is a big part of our community,” said Tae’auna, a resource navigator. “Our callers hopefully know that they can lean on us, and we’re there to support them.”
